A C C O R E

HELP CENTER

M Accor Club Priority

Elite Support Center

Reservations & Stays

  • Modify or Cancel a Booking
  • Request Late Check-out
  • Special Room Requirements
  • Guaranteed Room Availability

Membership Status

  • Tier Progression Tracking
  • Exclusive Lounge Access
  • Gift a Status to a Friend
  • Missing Points Claim

Global Experiences

  • Limitless Experiences (Events)
  • Dining & Spa Rewards
  • Airline Partner Transfers
  • Private Villa Rentals
Priority Access

Global Concierge at your fingertips

M Accor Club is more than a membership—it's a lifestyle. Our help center is designed to provide you with instant solutions to travel logistics, but for our Platinum and Diamond members, we offer a "human-first" approach.

"Our mission is to ensure that wherever you are in the world, the Accor hospitality follows you."

Spa Lobby Room View

24/7 Global Presence

Across 110 countries and 5,000+ destinations

5k+

Hotels Worldwide

24h

Average Response

15

Support Languages